CONTACT US

Tel: +60133970396

Email: tacticalgearphantom@gmail.com

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FAQ

 

01

How do I place an order?



To place a product in your shopping cart, select size and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

02

Payment and Shipping



We can ship your order anywhere in the world. An estimated shipping cost is calculated for you when you check out your "Shopping Cart". If the shipping rate is not available for your country, please call or email us for an estimate. Or, you can go to the link below to check the shipping charges yourself.

 

All shipping charges are calculated based on best estimates and are in accordance to our courier's shipping guidelines. Please note that the shipping charges do not include duties, taxes or any customs-brokerage charges.

 

For large and/or heavy items, additional charges and shipping time may be required. The shipping weight will be based on either the volumetric weight or the actual weight, whichever is the greater value.

 

We use Poslaju or City-Link for domestic deliveries and EMS for international deliveries and are as such subject to their terms and conditions. Certainly, other couriers such as FEDEX, DHL and UPS are also available for customers upon request. Please contact us by phone or email if you have any special freight request.

 

POSLaju Domestic Shipping Rates: http://www.pos.com.my/pos/services/fast_mail/service/domestic/nextday.aspx

 

EMS International Shipping Rates: http://www.pos.com.my/pos/services/fast_mail/service/international/ems.aspx

 

 

Delivery Timeframe

 

Once we have received your order, we aim to process and dispatch it within 3 working days, usually much faster. Should we have any trouble with fulfilling your order we will contact you for further instruction. Once dispatched, your goods should arrive within the timeframe of your selected delivery method. Whilst we will do as much as reasonably possible to chase up deliveries with our carriers, TACTICAL GEAR PHANTOM cannot be held responsible for any delays to the delivery of your goods once they have been dispatched.

 

Whilst we will do as much as reasonably possible to ensure you get your parcel, TACTICAL GEAR PHANTOM cannot be held responsible for failed deliveries. Parcels that are returned to TACTICAL GEAR PHANTOM following failed delivery will be refunded minus the cost of shipping and a restocking fee of 20% of the invoice value of the Goods.

 

TACTICAL GEAR PHANTOM makes no guarantee that your products will arrive within the timeframe selected and cannot be held liable for any loss, damage or expense resulting from any delay in delivery. If your goods are not delivered on time, it does not give you the right to cancel your contract with TACTICAL GEAR PHANTOM. If you wish to return any items, please follow the instructions laid out in our returns policy.

 

Goods will be delivered to the address as specified by you on the online check-out form.TACTICAL GEAR PHANTOM cannot be held responsible for any lost or damaged packages resulting from an incomplete or inaccurate address.

 

All deliveries will be considered as received in good condition unless you contact us within 5 working days of receipt.

03

Secure ordering & payment options

PayPal

We also accept Visa, MasterCard, American Express, Discover, electronic checks, and payments from PayPal available funds through PayPal.  If you are making any type of PayPal payment, please select "PayPal Express" as your payment option at checkout.  If paying by PayPal, you will be taken to PayPal to enter your payment information and then returned to our checkout page to complete and submit your order. 

Bank in 

Kindly contact us after you make the payment and email us the proof of bank in receipt.

04

Returns & refunds



TACTICAL GEAR PHANTOM has a 7-day returns window policy. No Goods may be returned other than with prior agreement in writing. Any goods returned may at the discretion of the company be subject to a restocking fee of 20% of the invoice value of the Goods.

 

All goods are returned at the customer's risk and expense and should be undamaged by the customer and in their original packaging.

 

All items being returned will be at your own expense unless faulty or sent in error.  If, for any reason, you wish to return any items, you should:

 

Contact us via email: tacticalgearphantom@gmail.com If we receive any returned goods without our prior knowledge we reserve the right to refuse them. Once you have notified us of your wish to return an item, the item(s) should be sent back to the address we give you.

 

All products must be returned sealed and in a saleable condition unless faulty or defective. We recommend that you return items using recorded delivery as we cannot assume responsibility for anything you send back until we have received them.

 

Once we have processed your return you will be refunded the cost of the item(s) being returned. Please follow the returns instructions above. The processing of returns is at the discretion of TACTICAL GEAR PHANTOM . Should you not follow the guidelines laid out in this notice, we reserve the right to apply a processing charge proportional to any additional work required to process the return.

 

Returns of products bought on promotion will be refunded at the promotional price. Please allow 28 days (not including delivery time) for us to process your return.

Claims & Insurance

 

Maximum claim for lost parcels (without insurance) by Poslaju:-

 

· RM100 for parcels weighing 2kg and below

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